You are the nursing supervisor of an assisted living facility (ALF); Identify at least four types of nonverbal communication.

You are the nursing supervisor of an assisted living facility (ALF). Recently you have received multiple complaints from several residents about the lack of assistance and care they receive from one of the day shift nursing assistants (NAs). You are surprised because this NA received the “Employee of Year” award just last year. As the nursing supervisor, you must approach and discuss these complaints with the NA.
Question #1
Nonverbal communication is very powerful.
a) Identify at least four types of nonverbal communication.
b) Describe how your nonverbal behavior should be congruent with your verbal communication in this scenario.
Question #2
a) Explain how you will communicate effectively with the NA who is a different gender than yourself.
Guidelines:
Initial post: Respond to the discussion questions posted in Discussion board by Monday (11:59pm) must be at least 150 to 200 words in length to earn credit for the assignment
Peer response: Each Student must respond to at least (2) other students’ INITIAL post (must be at least 100 words in length by Wednesday (11:59pm) to earn credit for the assignment
The initial and response posts must each have a minimum of two (2) outside references (i.e., textbook, medical/nursing resources, etc.) to earn credit for assignment
Cite your references APA 7th
ANSWER
Question #1
a) Identify at least four types of nonverbal communication.
Four types of nonverbal communication include:
Facial expressions: Facial expressions convey emotions and attitudes. In this scenario, the nursing supervisor should maintain a neutral or slightly concerned expression to avoid appearing accusatory or dismissive.
Body language: Body language communicates interest, openness, and respect. The nursing supervisor should maintain an open posture, lean slightly forward, and make eye contact to convey their attentiveness and concern.
Paralinguistics: Paralinguistics include vocal tone, pitch, and pace. The nursing supervisor should speak in a calm, clear, and empathetic tone to avoid appearing confrontational or dismissive.
Environmental cues: Environmental cues such as office arrangement and lighting can influence communication. The nursing supervisor should meet with the NA in a private, well-lit office to ensure confidentiality and a comfortable setting for the conversation.
b) Describe how your nonverbal behavior should be congruent with your verbal communication in this scenario.
Nonverbal communication should complement and reinforce verbal communication to convey a consistent message. In this scenario, the nursing supervisor’s nonverbal cues should align with their verbal message of concern and willingness to listen. Using congruent nonverbal communication demonstrates professionalism, empathy, and a genuine desire to address the situation effectively.
References
Northouse, O. G. (2016). Leadership: Theory and practice (7th ed.). Sage Publications.
Ruben, B. D. (2017). Communicating effectively (10th ed.). McGraw-Hill Education.
Question #2
a) Explain how you will communicate effectively with the NA who is a different gender than yourself.
Communicating effectively with someone of a different gender requires sensitivity to cultural norms and communication styles. In this scenario, the nursing supervisor should consider the following strategies:
Use gender-neutral language: Avoid using gender-specific terms or pronouns unless necessary to identify individuals.
Be mindful of tone and pitch: Speak in a calm, clear, and respectful tone, avoiding any hint of condescension or patronization.
Maintain eye contact: Eye contact demonstrates attentiveness and respect, regardless of gender.
Actively listen: Give the NA the opportunity to express their perspective without interruption.
Avoid gender stereotypes: Refrain from making assumptions based on gender roles or expectations.
Focus on the issue, not the person: Address the specific concerns raised by the residents, avoiding personal attacks or generalizations.
Use inclusive language: Use terms like “team” or “colleagues” to emphasize shared responsibility for resident care.
By employing these strategies, the nursing supervisor can foster a respectful and productive dialogue with the NA, regardless of their gender difference.
References
Eagly, A. H., & Carli, L. L. (2007). Through the lens of gender: A relational approach to communication. Mahwah, NJ: Lawrence Erlbaum Associates.
Morales, K. A. (2015). Communicating across cultures: A practical guide for health professionals. Routledge.