Patient Measurement The Patient Experience Measurement Program (PEMP) is one of

Patient Measurement
The Patient Experience Measurement Program (PEMP) is one of the national transformation initiatives launched in Saudi Arabia as part of the country’s Vision 2030 plan. The program aims to improve the quality of healthcare services by measuring patient experiences and using this information to make data-driven improvements.
The history of the PEM program can be traced back to 2015, when the Ministry of Health established a national patient experience measurement framework. This framework was designed to measure patient satisfaction with healthcare services and to identify areas where improvements could be made (Ministry of Health, 2023).The Ministry of Health launched the PEM program as a pilot project in four hospitals in Riyadh.
The PEM program aims to: Measure patient experiences with healthcare services in Saudi Arabia and Identify areas for improvement in healthcare service delivery. Develop strategies and initiatives to improve patient experiences. Monitor progress towards achieving the goals of the program.
The PEM program uses various methods to measure patient experiences, including surveys, focus groups, and patient feedback. The data collected is used to develop initiatives and strategies to improve patient experiences.
The PEM program has made significant progress. The program has been implemented in many hospitals and healthcare centers across Saudi Arabia. The program has also expanded to include measuring patient experiences in primary healthcare centers.
One such study was conducted by AlRuthia et al. (2020) and published in the Journal of Patient Experience. The study’s objective was to explore patients’ experiences and perceptions of the quality of care provided in a tertiary care hospital in Saudi Arabia.
The study utilized a cross-sectional design and included 422 patients admitted to the hospital between January and June 2018. Data was collected using a self-administered questionnaire developed based on the SERVQUAL model, which is common in measuring service quality in healthcare.
The questionnaire included five measures of service experience: tangibles, reliability, responsiveness, assurance, and empathy. Each measure was measured using multiple items, and patients were required to rate their level of satisfaction with each item on a five-point Likert scale.
The study found that patients’ perceptions of service quality were generally positive, with the highest mean score being for the empathy dimension and the lowest for the reliability dimension (AlRuthia et al ., 2020). The authors noted that the findings could be used to identify areas for improvement in the quality of care provided in the hospital.
In terms of the methods and measurements utilized in the study design related to the content of this module, the study’s use of the SERVQUAL model is relevant to the topic of patient-centered care. The model focuses on patients’ perceptions of service quality, an important aspect of patient-centered care. Additionally, the study’s use of a self-administered questionnaire is a common method for measuring patient experiences and perceptions in healthcare research.
References
AlRuthia, Y., Alsenaidy, M. A., Alrabiah, Z., Almogbel, Y., Almutairi, L., Almogbel, F., & Balkhi, B. (2020). Patient satisfaction with primary health care services in Saudi Arabia: A qualitative study. Journal of Patient Experience, 7(6), 1732-1739. https://doi.org/10.1177/2374373520921693
Ministry of Health. (2023). Patient satisfaction survey results – Patient Experience Measurement Program. https://www.moh.gov.sa/en/Ministry/pxmp/Pages/defa…https://www.moh.gov.sa/en/Ministry/pxmp/Pages/defa…
this was qoustion :
The Patient Experience Measurement Program is one of the national transformation initiatives in Saudi Arabia.
Discuss the history, aims, and progress thus far of the Patient Experience Measurement Program.
Locate a recent patient experience study in Saudi Arabia from the Saudi Digital Library and summarize the study.
Report on the methods and measurements utilized in the study design related to the content of this module.