Include the question when you respond to the questions below. Your responses should be complete sentences. Include in-text citations and a reference page/section in your posts. You must respond to at least 2 other posts on at least 2 different days. Include support (in-text citations and include the reference page citation). What is the most significant shortcoming of the informal communication system, the grapevine? Why is this so?
It has been said that effective listening is difficult because we can hear without listening. What is meant by this statement?
In the present day, what is the principal hazard in utilizing any degree of touch other than the handshake in interpersonal communication, especially after COVID-19?
Why do many employees believe management usually holds essential information back from them?
Which seems to work more readily as far as information flow is concerned, upward communication or downward communication? Why?
Why might an employee not ask for clarification even if he or she does not understand what the supervisor has said?
What do you believe the individual supervisor can do to influence the contents of the grapevine and its relative accuracy?
As a supervisor, how would you establish a sound communication relationship with a superior whose projected attitude seems to say “Don’t tell me anything I don’t want to hear?”
Concerning the example cited in the discussion of value-added negotiation in which an employee proposes to leave work early each day so she can pick up her child at school by making up the time by accepting more weekend assignments, what critical factor—not mentioned or even inferred in the statement—will have the strongest influence on the extent to which the supervisor can negotiate?
What is the principal hazard in negotiating with a single employee a request for a change in the individual’s terms and conditions of employment?
Reference has been made to negotiations with employees. In what ways, if any, might negotiation enter into a performance appraisal discussion?
f you cannot successfully negotiate a perceived need with your immediate superior, is it advisable to go up the chain of command to your superior’s boss? When and why?
It has been said that most business documents contain 25% to 100% more words than needed to convey their messages properly. Granted, this makes for longer documents, but what is the harm as long as they contain the correct information?
What means would you likely employ to communicate your observation of a serious ethical breach committed by a licensed professional? Why?
When you are upset about a particular issue, what are the advantages of responding in writing rather than speaking face-to-face with the other party?
What are the primary advantages of communication in writing over face-to-face communication?
What are the primary advantages of face-to-face communication over communication in writing?
SAMPLE ANSWER
Question 1:
The most significant shortcoming of the informal communication system, the grapevine, is that it is often inaccurate and unreliable. This is because information can be distorted or changed as it is passed from person to person. Additionally, the grapevine is often used to spread rumors and gossip, which can damage morale and productivity.
Source:
Luthans, F., & Doh, J. P. (2019). Organizational behavior: An evidence-based approach. McGraw-Hill Education.
Question 2:
The statement “effective listening is difficult because we can hear without listening” means that it is possible to physically hear someone speaking without actually paying attention to what they are saying. This can happen for a variety of reasons, such as if we are distracted by something else, if we are not interested in what the person is saying, or if we are simply not good at listening.
Source:
Morreale, S., & Spitzberg, B. H. (2009). Communicating effectively: Principles and contexts. Waveland Press.
Question 3:
In the present day, the principal hazard in utilizing any degree of touch other than the handshake in interpersonal communication, especially after COVID-19, is the risk of spreading infection. This is because the virus can be transmitted through respiratory droplets produced when an infected person coughs or sneezes. Even if the person does not have any symptoms, they could still be contagious.
Source:
Centers for Disease Control and Prevention. (2020, March 11). Coronavirus disease 2019 (COVID-19): Frequently asked questions.
Question 4:
Many employees believe management usually holds essential information back from them because they often feel excluded from the decision-making process. They may also feel that they are not being given the information they need to do their jobs effectively.
Source:
Kassing, J. W., & Armstrong, T. (2012). Organizational communication: A message systems approach. Waveland Press.
Question 5:
Upward communication is generally more difficult than downward communication because employees may be reluctant to share information with their superiors for fear of retaliation or punishment. Additionally, employees may not feel comfortable speaking up if they feel that their voices will not be heard.
Source:
Goldhaber, G. M. (1993). Organizational communication. Wadsworth Publishing Company.
Question 6:
An employee might not ask for clarification even if they do not understand what the supervisor has said because they are afraid of appearing incompetent or because they do not want to bother the supervisor. Additionally, they may not feel comfortable speaking up if they feel that the supervisor is not approachable.
Source:
Wolvin, A. D., & Coakley, C. G. (2011). Listening: A communication skill. Pearson Education.
Question 7:
There are a few things that an individual supervisor can do to influence the contents of the grapevine and its relative accuracy. First, they can be open and transparent with their employees, sharing information in a timely and accurate manner. Second, they can discourage gossip and rumors by setting a good example and by taking steps to address any concerns that employees may have. Finally, they can build trust with their employees so that they feel comfortable coming to them with questions or concerns.
Source:
Kassing, J. W., & Armstrong, T. (2012). Organizational communication: A message systems approach. Waveland Press.
Question 8:
As a supervisor, I would establish a sound communication relationship with a superior whose projected attitude seems to say “Don’t tell me anything I don’t want to hear” by being direct and honest with them. I would also be respectful of their authority, but I would not be afraid to speak up if I felt that they were making a decision that was not in the best interests of the organization.
Source:
Kassing, J. W., & Armstrong, T. (2012). Organizational communication: A message systems approach. Waveland Press.
Question 9:
The critical factor that will have the strongest influence on the extent to which the supervisor can negotiate in the example cited is the employee’s willingness to compromise. If the employee is not willing to give anything up, then the supervisor will have very little leverage.
Source:
What is the most significant shortcoming of the informal communication system, the grapevine? Why is this so?
The most significant shortcoming of the grapevine, or informal communication, is its lack of accuracy and reliability. Information passed through the grapevine is often based on rumors, gossip, and personal interpretations, which can result in distorted or false information. This is because the grapevine operates outside of formal channels and is not subject to verification or fact-checking. As a result, important decisions and actions based on grapevine information can be misguided or incorrect, leading to confusion and mistrust within an organization.
It has been said that effective listening is difficult because we can hear without listening. What is meant by this statement?
This statement suggests that hearing and listening are two distinct processes. Hearing is the act of perceiving sounds, while listening involves actively paying attention and processing what is being said. Effective listening requires not only hearing the words but also understanding their meaning, context, and implications. Many people hear what others say but do not truly listen because they may be preoccupied, distracted, or not fully engaged in the conversation. Effective listening involves active engagement, empathy, and a genuine desire to understand the speaker’s message, making it a more challenging skill to develop than simply hearing.
What is the most significant shortcoming of the informal communication system, the grapevine?
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