Patient experience is the sum of all encounters that influence patient views acr

Patient experience is the sum of all encounters that influence patient views across the continuum of care. These interactions are shaped by the culture of the organization providing care (The Beryl Institute, 2022)
The goal of the Patient Experience Management Program is to enable beneficiaries (patients and their families) to participate in the evaluation of the services that have been provided to them, whether those services have been supplied to them virtually or through traditional health facilities and healthcare centers. It was mentioned that the program is based on specially prepared surveys that are administered at each treatment cycle or visit in order to determine the perceptions of the beneficiaries as well as the areas in which there is room for advancement. In order to assure objectivity and the credibility of the results, the program utilizes international scientific methods in order to measure the level of satisfaction of beneficiaries with the health services provided by a third party. The findings are then evaluated in light of regional and worldwide standards (MOH, 2018).
One of the national transformation initiatives to improve patient experience and to achieve distinctive health care is the Patient Experience Measurement Program, which is offered by the Ministry of Health (MOH). This program is a part of the national transformation initiatives that are being led by the Assistant Agency for Planning and Organizational Excellence, in collaboration with the Quality General Department, the Patient Experience Centre, the Vision Realization Office (VRO), and all healthcare service providers (MOH, 2019).
The purpose of the initiative is to provide the opportunity for beneficiaries (patients and their families) to participate in the quality improvement process. This will be accomplished by assessing the beneficiaries’ levels of satisfaction with a variety of health services provided by the MOH in facilities run by the MOH. It provides access to a variety of hospitals, specialty facilities, primary health care centers, blood banks, tobacco cessation programs, premarital screening centers, the 937-Service Center, and other treatment visits. The program will expand the scope of operations such that it will cover all of the facilities owned by the MOH (MOH, 2018).
We collaborate with an independent third party (Health.Links/Press Ganey) to manage surveys and to issue reports relevant to the program in order to ensure that we live up to our commitment to the highest possible standards in this regard. As a result, there is no bias in the measurements taken or the data obtained at any of the MOH’s facilities (MOH, 2019).
Press Ganey has become a pioneering global organization in the measurement and improvement of patient experience thanks to the research and expertise it has accumulated over the course of three decades. In an effort to enhance the standard of care provided, the company collaborates with more than 35,000 medical facilities across the globe, including more than fifty percent of hospitals in the United States. Health.Links/ Press Ganey’s regional partner is a Saudi-based organization that has the largest set of patient experience benchmarks in the region and conducts more than 2,500,000 surveys on a yearly basis.
Visit the website of Press Ganey for further information on this matter (MOH, 2018).
The following is a list of the program’s outputs, which may be found at these points:
Using Press Ganey Solutions, an organization that specializes in quality improvement and patient experience research, to collect data on the experiences of patients utilizing a subset of the Ministry of Health’s facilities and services.
Formulating, on a national scale, a benchmark for the various stages of the patient experience.
Analyzing the variety and quality of services offered at each of the MOH’s locations.
Using Press Ganey standards to make a comparison between the patient experience levels in facilities run by the Ministry of Health (MOH) and their equivalents in the GCC and on an international level.
Having an understanding of the priorities and elements that contribute to an improved patient experience at the level of the facilities and services provided by the MOH.
Locate a recent patient experience study in Saudi Arabia from the Saudi Digital Library and summarize the study.
The researchers set out to examine whether or whether there is a connection between patient demographics, physician-patient communication, care coordination, and overall satisfaction with primary health care centers (Senitan & Gillespie, 2019).
A cross-sectional analysis was performed using a patient-experience tool. A convenience sample of 157 outpatients from 10 of Saudi Arabia’s 13 regions was recruited. To an extent, the model’s input predictors may be held accountable for 81% of the total scores (Senitan & Gillespie, 2019).
The total rating predicted by this model was most affected by doctors’ capacity to respond to patients’ questions. This was followed by the length of time spent with the doctor, the type of PHC provided, and the doctors’ abilities to show compassion, pay close attention, and communicate effectively (Senitan & Gillespie, 2019). The least influential factors were healthcare provider follow-up and physician familiarity with the patient’s medical history (Senitan & Gillespie, 2019).
The results of this study suggest that improving the patient experience and the quality of care delivered in PHCs necessitates a greater emphasis on communication between physicians and patients. In order to improve the quality, safety, and efficiency of primary health care clinics, the Ministry of Health should mandate the provision of an interpretation service for patients. The Saudi Central Board for Accreditation of Healthcare Institutions should require better doctor-patient contact as part of their standards for approving primary care clinics (Senitan & Gillespie, 2019).
Report on the methods and measurements utilized in the study design related to the content of this module:
– A cross-sectional study was conducted using a patient experience tool
– A convenience sample of 157 patients was collected from May to September 2017 through the SHARIK Initiative https://sharikhealth.com/ (Senitan & Gillespie, 2019).
Demographic:
subjects were stratified into age groups of 18 to 24, 25 to 34, 35 to 44, 45 to 54, 55 to 64, and 65 years.
Subjects were further stratified by income into groups of 30 000 Saudi Riyal (3.75 SAR ¼ US$1) per month.
subjects were stratified by education levels into the following groups: primary school, secondary school, high school, diploma (or equivalent), bachelor and master, or PhD (or equivalent). The type of PHCs was tested with overall satisfaction ratings.
Physician–patient communication:
Only 5 items from the communication domain of version 2 were used in this study to assess how often patients felt their doctors had provided them with sufficient time, attention, explanation, respect, and comprehension. When responding to the CG-CAHPS questions, Saudi patients used a three-point Likert scale (yes, yes somewhat, and no).
Overall ratings (satisfaction):
The overall ratings of the physician or provider were measured as the main outcome of this study. The questionnaire asked patients to rate their physicians on a scale of 0 to 10, with 0 and 10indicating the worst and best, respectively. The overall ratings were then categorized to indicate low (0-6), medium (7- 8), and high (9-10) satisfaction (Senitan & Gillespie, 2019).
References
MOH. (2018). Patient experience measurement program. Ministry of Health Saudi Arabia. https://www.moh.gov.sa/en/Ministry/MediaCenter/New…
MOH. (2019). Patient satisfaction survey result. Moh.gov.sa. https://www.moh.gov.sa/en/Ministry/pxmp/Pages/defa…
Senitan, M., & Gillespie, J. (2019). Health-Care Reform in Saudi Arabia: Patient Experience at Primary Health-Care Centers. Journal of Patient Experience, 7(4), 587–592. https://doi.org/10.1177/2374373519872420
The Beryl Institute. (2022). Improving the Patient Experience. Www.theberylinstitute.org. https://www.theberylinstitute.org/page/About