What are areas of opportunity in the case study?

Choose either the “Communication in Emergency Case Study” or “Looking at Patients Through Different Lenses” case study in Chapter 12 of the textbook. Put yourself in the place of the administrator. In 750-1,000 words, answer the following questions:
What are areas of opportunity in the case study?
How would you facilitate interprofessional communication to ensure your staff is providing the best patient-centered care?
How would you model the professional interpersonal skills necessary for health care leadership?
What steps would you take to ensure all stakeholders are being heard?
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ANSWER
**Case Study: Communication in Emergency Case Study**
**Areas of Opportunity**
The case study “Communication in Emergency Case Study” highlights a number of areas where opportunity exists for improvement in interprofessional communication and patient-centered care.
* **Lack of communication between different healthcare professionals:** The case study describes a situation where a patient was misdiagnosed due to a lack of communication between the emergency room doctor and the radiology technician. The doctor did not review the radiology report before discharging the patient, and the technician did not communicate the findings of the report to the doctor. This led to the patient being discharged without receiving the necessary treatment.
* **Lack of patient engagement:** The patient in the case study was not given the opportunity to participate in their own care. The doctor did not explain the patient’s diagnosis or treatment plan to them, and the patient was not asked for their input on their care. This can lead to patients feeling disempowered and can also lead to errors in care.
* **Lack of team-based care:** The case study does not mention any evidence of team-based care. The different healthcare professionals involved in the patient’s care did not work together to develop a coordinated plan of care. This can lead to fragmentation of care and can also lead to errors in care.
**Facilitating Interprofessional Communication**
There are a number of things that the administrator can do to facilitate interprofessional communication and ensure that staff is providing the best patient-centered care.
* **Create opportunities for interprofessional collaboration:** The administrator can create opportunities for healthcare professionals from different disciplines to collaborate on patient care. This can be done through regular team meetings, case conferences, and other forums.
* **Encourage open communication:** The administrator can create a culture of open communication within the healthcare organization. This means encouraging healthcare professionals to feel comfortable speaking up and sharing their ideas.
* **Provide training on interprofessional communication:** The administrator can provide training on interprofessional communication to all staff members. This training should cover topics such as the importance of communication, communication skills, and conflict resolution.
**Modeling Professional Interpersonal Skills**
The administrator can model the professional interpersonal skills necessary for healthcare leadership by:
* **Being respectful of all stakeholders:** The administrator should treat all stakeholders with respect, including patients, families, healthcare professionals, and other members of the community.
* **Being open to feedback:** The administrator should be open to feedback from others and be willing to learn from their mistakes.
* **Being willing to compromise:** The administrator should be willing to compromise in order to reach consensus and achieve common goals.
* **Being a team player:** The administrator should be a team player and be willing to work collaboratively with others.
**Ensuring that All Stakeholders Are Heard**
The administrator can take the following steps to ensure that all stakeholders are heard:
* **Create opportunities for stakeholder engagement:** The administrator can create opportunities for stakeholders to engage with the healthcare organization. This can be done through surveys, focus groups, and other forums.
* **Be responsive to stakeholder feedback:** The administrator should be responsive to stakeholder feedback and take steps to address their concerns.
* **Establish a process for resolving conflicts:** The administrator should establish a process for resolving conflicts between stakeholders.
**Specific Actions**
Here are some specific actions that the administrator can take in response to the case study:
* **Meet with the emergency room doctor and radiology technician to discuss the incident.** The administrator should listen to their perspectives on what happened and identify any areas where communication or teamwork could be improved.
* **Implement a new process for reviewing radiology reports.** The administrator could develop a checklist that the emergency room doctor must complete before discharging a patient. This checklist would ensure that the doctor reviews all relevant radiology reports and communicates any findings to the patient.
* **Provide training on patient engagement to all staff members.** The administrator could develop a training program that teaches staff members how to engage patients in their own care. This training should cover topics such as how to explain medical terms to patients, how to answer patient questions, and how to get patient feedback.
* **Establish a team-based care model.** The administrator could create a team of healthcare professionals from different disciplines to care for each patient. This team would meet regularly to discuss the patient’s care and develop a coordinated plan.
* **Conduct regular surveys of patients and families to assess their satisfaction with the care they received.** The administrator could use this feedback to identify areas where improvement is needed.
By taking these actions, the administrator can help to improve interprofessional communication, patient engagement, and team-based care within the healthcare organization. This will lead to better patient outcomes and a more positive patient experience.